Adam West

Head of Business Services, CHIA NSW

Adam has been part of the community housing industry in Australia for the past twenty years. Adam’s role for CHIA NSW is in developing new services and partnerships, including building the industry’s own benchmarking platform, House Keys, and creating and growing the CHIA NSW resident satisfaction survey service nationally.

Adam’s focus is always on community outcomes, and he is proud of his role in establishing and supporting the Community Housing Tenant Network and of using data to support continuous improvement for residents and communities.

Before moving to Australia, Adam worked for Priority Estates Project; one of the UK's leading not for profit housing regeneration and community engagement consultancies. In this role he acted as independent tenant advisor in numerous stock transfers and advised tenant groups in establishing tenant management organisations.

Presentations

Regional Housing Place-Making innovation
Authentic Placemaking